Refund policy

MM Collection Return & Refund Policy

Humari 30-day return policy hai, jiska matlab hai ke item receive karne ke baad aapke paas return request karne ke liye 30 din ka waqt hota hai.

Return ke Liye Eligibility Criteria:

Aapka item tabhi return ke liye eligible hoga agar woh:

  • Usi condition mein ho jisme aapko mila tha.

  • Unworn ya unused (pehna ya istemal kiya hua na) ho.

  • Original tags aur packaging ke saath ho.

  • Aapke paas purchase ka receipt ya proof ho.

How to Start a Return

  1. Return process shuru karne ke liye humse mmcollection722@gmail.com par rabta karein.

  2. Please note: Returns ko is address par bhejna hoga: [INSERT RETURN ADDRESS]

  3. Agar aapki return request accept ho jati hai, toh hum aapko ek return shipping label aur parcel bhejne ki mukammal instructions email kar denge.

Zaroori Baat: Jo items bina pehle return request kiye wapas bheje jayenge, unhein accept nahi kiya jayega.

Damages and Issues (Nuqsan ya Galat Item)

Apna order milte hi achhi tarah check karein. Agar item kharab (defective), damaged hai ya aapko galat item mil gaya hai, toh foran humse rabta karein taake hum masle ko dekh kar use jald az jald theek kar sakein.

Non-Returnable Items (Jo Items Wapas Nahi Honge)

Kuch khas qism ke items ko return nahi kiya ja sakta, jaise:

  • Perishable goods (jaise khana, phool, ya plants).

  • Custom products (jaise special orders ya personalized/naam wale items).

  • Personal care goods (jaise beauty products).

  • Hazardous materials, flammable liquids, ya gases.

  • Sale items aur Gift Cards par bhi return accept nahi hota.

Agar aapko apne kisi specific item ke baare mein koi doubt ho, toh aap humse pooch sakte hain.

Exchanges (Tabdeeli)

Jo item aap chahte hain use jaldi haasil karne ka sabse behtareen tareeqa yeh hai ke aap maujuda item ko return karein. Jab aapka return accept ho jaye, toh naye item ke liye ek alag se order place kar dein.

European Union (EU) 14-Day Cooling-Off Period

Agar merchandise European Union (EU) mein ship ki ja rahi hai, toh aapke paas bina kisi wajah ya justification ke 14 din ke andar order cancel ya return karne ka haq hai. Iske liye bhi item ka unused, tags ke saath aur original packaging mein hona zaroori hai.

Refunds Process

Hum aapka return milne aur use inspect karne ke baad aapko notify karenge ke refund approve hua hai ya nahi.

  • Approval par: Aapka refund 10 business days ke andar aapke original payment method par automatically bhej diya jayega.

  • Bank Processing: Yaad rakhein ke aapke bank ya credit card company ko refund process aur post karne mein thoda extra waqt lag sakta hai.

Agar aapka return approve hone ke baad 15 business days se zyada ka waqt guzar chuka hai aur refund nahi mila, toh please humse mmcollection722@gmail.com par rabta karein.