Shipping policy

Yahan UAE market ke liye ek professional aur customer-friendly Shipping Policy ka draft hai. Isme UAE ke standards ke mutabiq delivery timelines aur terms shamil hain. Aap isko apni website ke mutabiq thoda edit kar sakte hain:

Elite Avenue Shipping Policy

Welcome to Elite Avenue! We are dedicated to delivering your orders quickly, safely, and efficiently across all Emirates in the UAE. Below are the terms and conditions that constitute our Shipping Policy.

1. Delivery Timelines & Charges

Hum poore UAE (Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, aur Fujairah) mein deliver karte hain.

Destination	Delivery Time	Shipping Fee
Major Cities (Dubai, Abu Dhabi, Sharjah)	1 - 2 Business Days	AED 15 (Free on orders above AED 200)
Other Emirates (RAK, Fujairah, Ajman, UAQ)	2 - 3 Business Days	AED 20 (Free on orders above AED 200)
Remote / Non-Service Areas	3 - 5 Business Days	AED 30

Note: Public holidays aur Sundays ko deliveries process nahi hotiin.

2. Cash on Delivery (COD)

Hum poore UAE mein Cash on Delivery (COD) ki sahulat dete hain.

COD orders par AED 10 ka ek extra service charge apply ho sakta hai (jo courier company ki taraf se hota hai).
Delivery ke waqt please exact amount ready rakhein taake rider ko aasani ho.

3. Order Processing Time

Subha 12:00 PM (UAE Time) se pehle aane wale tamam orders usi din process aur dispatch kar diye jaate hain.
12:00 PM ke baad aane wale orders agle business day par process hote hain.
Order dispatch hote hi aapko SMS aur Email ke zariye ek Tracking Link bhej diya jayega.

4. Important Delivery Conditions

Correct Address & Phone Number: Delivery mein kisi bhi qism ki deri se bachne ke liye zaroori hai ke aap apna mukammal address (Apartment/Villa No, Street Name, Area/Landmark, City) aur ek active UAE mobile number provide karein.
Courier Communication: Delivery ke din courier rider aapko call karega. Agar aap call nahi uthayenge, toh delivery agle din par schedule ho jayegi. 3 baar call na uthane par order cancel kar diya jayega.
ID Requirement: Kuch cases mein courier rider safety ke liye aap se Emirates ID ya Passport maang sakta hai.

5. Damaged or Missing Items

Agar aapko parcel damaged condition mein mile ya koi item missing ho, toh:

Parcel receive karte hi uski photo/video lein.
24 ghante ke andar humse rabta karein taake hum courier company se verify karke aapko naya item bhej sakein.